Direct Sales Consultant Job, Auckland in Auckland, Auckland

Job Number:
Business: GE Capital
Business Segment:
Capital : International
About Us: GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the companys website at ge
Posted Position Title: Direct Sales Consultant
Career Level: Experienced
Function:
Sales
Function Segment:
Inside Sales and Tele Sales
Location:
New Zealand
U.S. State, China or Canada Provinces:
City: Auckland
Postal Code: 1010
Relocation Assistance: No
Role Summary/Purpose: Direct Sales is a channel that provides personal lending solutions to both new and existing customers in an Inbound Call Centre environment. The primary focus of this role is to generate sales for personal lending and associated products, identify and refer sales leads to other channels (as appropriate), make sound lending decisions, customer satisfaction and customer retention.
Essential Responsibilities: Sales Generation
Generating new business by offering full range of GE products, including; personal loans, insurance, and auto loans. Specifically:
Making outbound calls to existing customers
Taking inbound call and conducting customer loan interviews
Collecting relevant customer personal and financial information
Assessing customers needs and eligibility for product solutions
Providing customers with up:selling and cross sell options
Introducing new GE and external products
Executing on all team and individual objectives
Supporting national and local marketing campaigns
Developing thorough understanding of direct sales process and products
Accounts Management
Ensure all customer interactions are of a high standard. This includes building rapport, listening, good questioning etc. (Measured through call evaluations)
Proactively working to retain customers
Average call handle time meets requirements
Minimum calls handled per day and applications
Coaching
Coaching and mentoring new hires, as appropriate
Compliance
Work in accordance with GE policies and procedures, demonstrating GE values and high ethical standards consistent with the GE Spirit and Letter.
Understand and ensure all Compliance, Legislative and Regulatory responsibilities are met
Escalate any Compliance, Legislative or Regulatory issues and/or concerns through the appropriate channels
Refer to Schedule 1 for more specific compliance responsibilities related to the Direct Sales Consultant position
Ensure you adhere to all the EHS Policies, Procedures and Responsibilities as detailed in the EHS Manual on the EHS Links site
Qualifications/Requirements: Qualifications
Completion of Secondary (High School) Qualification (or equivalent)
Experience
Previous experience in a customer service/sales role
Technical Knowledge
Knowledge of consumer credit products (desirable)
Knowledge and understanding of financial management practices (desirable)
Understanding of legislative requirements and current compliance practices (Desirable)
Skills
MS Office : basic computer / typing skills
Attributes and behaviours
Customer Focused
Understands and is responsive to customers objectives and needs.
Quickly and effectively solves customers problems
Develops trust and credibility with the customer.
Team Work
Is a good team player with good interaction with team members
Contributes to team idea generation
Communication
Listens well and can articulate clearly in both verbal and writtencommunication
Initiative
Identifies what needs to be done and takes action before being asked, when the situation requires it
Proactively identifies and escalates issues or breaches through the appropriate channels
Seeks out others involved in a situation to learn their perspectives
Negotiation/ Influ
Location
Auckland
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